The home of SAP C/4HANA administrators and developers

Frequently Asked Questions

Who should use the cockpit?

Administrators and developers of organizations that actively use one or more of the primary cloud products in the SAP C/4HANA suite.

For more information, see Products Eligible for SAP C/4HANA Foundation.

Who can first sign in to the cockpit?

Super administrators of organizations that have an active account and use at least one of the primary cloud products in the SAP C/4HANA suite.

For more information, see Getting Started Guide for Super Administrators.

How can I get access to the cockpit?

Only super administrators have initial access to the cockpit.

If you are an administrator or a developer, and have a valid S-user ID, please ask another cockpit administrator or the company's super administrator to assign you the required roles in the cockpit.

For more information, see Authorize Users and How do I find a super administrator in my organization?

Why can't I sign in to the cockpit?

Most likely, you do not have a cockpit role assigned to your S-user ID. See How can I get access to the cockpit?

If you have multiple S-user IDs, try signing in with your S-user ID instead of your e-mail address. Note that your different IDs might have different cockpit roles assigned.

I'm a super administrator and I can't sign in. What's going on?

As a super administrator, you should have seamless access to the cockpit.

Verify that your S-user ID is associated to an active account that includes at least one of the primary cloud products in the SAP C/4HANA suite. If this is the case, and you still can't sign in, report an incident.

Note that SAP C/4HANA Foundation, including the cockpit, is an offering intended to augment your experience with SAP C/4HANA products. Currently, for some customers, it is not possible to sign in to SAP C/4HANA cockpit.

Unavailability of the cockpit does not prevent you from using any SAP C/4HANA product that you have purchased or subscribed to. In cases of inconsistencies, always refer to your contract for the complete list of products that you are entitled to use.

How do I find a super administrator in my organization?

You can find your super administrator under My Important Contacts in SAP ONE Support Launchpad or by contacting SAP Customer Interaction Center.

For more information, see Getting Started.

Where can I request technical support when facing issues with the cockpit?

In case of technical issues, report an incident as described under Reporting Incidents for SAP C/4HANA Foundation.