The home of SAP C/4HANA administrators and developers

Frequently Asked Questions

What do I need to start using the cockpit?

• A valid S-user ID associated with an active account, which includes at least one of the primary cloud products in the SAP C/4HANA suite.
  For more information, see Getting Started.

• A cockpit role assigned to your S-user ID. If you're a super administrator in your organization, you are automatically assigned the cockpit administrator role. For all other users, a cockpit administrator should assign you the required role.
  For more information, see Authorize Users.

Why can't I sign in to the cockpit?

The most likely scenario is that your S-user ID has not been added to one of the cockpit roles. What you can see and do in the cockpit depends on your S-user ID and the roles assigned to you by a cockpit administrator. If you don't know who has a cockpit administrator role in your organization, a super administrator in your organization can assign cockpit roles to you.

I'm a super administrator and I can't sign in. What's going on?

The cockpit is available to all organizations that have an active account with SAP, which includes at least one of the primary cloud products in the SAP C/4HANA suite. For the complete list of products, see Products Eligible for SAP C/4HANA Foundation.
First, verify that your S-user ID is associated to an active account that includes SAP C/4HANA suite products. Next, verify that your company is using one of the primary cloud products in the SAP C/4HANA suite.

Note that SAP C/4HANA Foundation, including the cockpit, is an offering intended to augment your experience with SAP C/4HANA products. Currently, for some customers, it is not possible to sign in to SAP C/4HANA cockpit.
Unavailability of the cockpit does not prevent you from using any SAP C/4HANA product that you have purchased or subscribed to. In cases of inconsistencies, always refer to your contract for the complete list of products that you are entitled to use.

For more information, contact the SAP Customer Interaction Center.

How do I find a super administrator in my organization?

You can find your super administrator under My Important Contacts in SAP ONE Support Launchpad or by contacting the SAP Customer Interaction Center.

For more information, see Getting Started.

Where can I request technical support when facing issues with the cockpit?

In case of technical issues, report an incident under component CEC-C4F in SAP ONE Support Launchpad. Find out more about reporting incidents for SAP C/4HANA Foundation.